Eligibility for Exchange

1. Applicable Situations:
   • Incorrect or incomplete information on the purchased card due to technical errors.
   • Issues with the functionality of the QR code or digital card.
   • Mismatch in the design or customization requested and delivered.
2. Conditions for Exchange:
   • Requests must be made within 2 days of the product delivery.
   • Proof of the issue, such as screenshots or a detailed explanation, must be provided.
   • The card must not have been altered or modified by the user post-delivery.

Non-Exchangeable Cases

1. Customer-Initiated Errors:
   • Incorrect information provided by the user during setup or customization.
   • Changes to the design or details requested after delivery.
2. Plan Limitations:
   • Features unavailable in the chosen subscription plan cannot be exchanged or upgraded unless a plan upgrade is purchased.
3. Usage Issues:
   • Problems caused by third-party apps or devices not supporting QR code functionality.

Exchange Process

1. Initiating a Request:
   • Contact our Customer Support via email or call within the eligible timeframe.
   • Provide the order ID, details of the issue, and any relevant supporting documents.
2. Review and Response:
   • Our team will review your request and respond within 3 business days.
3. Resolution:
   • If eligible, we will rectify the issue, offer a replacement card, or provide alternative solutions based on your preference.

Additional Notes

• • Exchange services are complimentary for eligible cases.
  • Growth QR reserves the right to deny exchange requests that do not meet the above criteria.
  • For premium plan users, priority assistance and expedited resolutions are provided.
  • We will provide a refund only if an exchange cannot be offered by us.

We value your trust and are committed to delivering an exceptional experience. If you have further questions or need clarification, please contact our Support Team at [email protected].